As an author, editor, or co-author using the PenCraft Books services and website, you have the right to cancel your application to publish a new book, etc. within seven days of your payment date. Where you cancel your application you will have your payment less the PayPal or Bank Transfer charges refunded electronically to you. You will be notified by email that the PenCraft Books has accepted your cancellation.
As a member of the audience purchasing a book, etc. from an organisation other than PenCraft Books, you will need to understand the Refunds Policy of that organisation.
PenCraft Books does not provide refunds for PDF books, etc. purchased directly; as these are downloadable and may reside on your computer or device for the length of time you choose to retain the book, etc.